Dynamic supply chain capabilities : a case of oil and gas industry in Malaysia

Supply chain (SC) is a dynamic process that entails continuous flow of information, materials and funds across multiple functional areas, within and between chain members to meet customer’s requirements and to maximize profit. However, organizations may encounter problems related to the dynamic process in SC. Oil and gas (O&G) industry is one of the SC entities which require dynamic processes of capabilities due to high degree of uncertainties. Motivated by the complexity and uncertainty of SC, this study intends to understand the concept of dynamic supply chain capabilities in the organizations specifically in Malaysia environment. The study focuses on the firm’s capabilities dimensions as well as the influence of the environmental uncertainties on dynamic supply chain capabilities dimensions of the O&G industry. Previous literatures related to supply chain management, and dynamic capabilities were reviewed to support the study. The researcher analyzed multiple cases from the perspectives of the O&G players in Malaysia via qualitative research methodology. Nine managers of services contractors and one manager of production sharing contractor were selected for interviews to share experiences on the needs for dynamic supply chain capabilities. Results showed that value chain coordination, client, supplier and operations are important in the SC orientation; knowledge accessing and coevolving are vital to the dynamic supply chain capabilities; finally, ethics and professional values, and technology driven are important in the environmental uncertainties. Such findings are necessary for emergent framework of dynamic supply chain capabilities on how O&G industry can benefit. Hence, the main contributions of the research findings are: (i) contribution to the body of knowledge in developing better understanding on the dimensions of dynamic supply chain capabilities towards strategies; and (ii) contribution to the managerial in understanding and capturing emergent dimensions of dynamic supply chain capabilities by providing a basis for future analysis

Achieving A Competitive Advantage Supply Chain Management Practices and Responsiveness

Today's business environment is highly competitive and globalized, characterized by shorter product life cycles and demanding customers. As a result, supply chains must be responsive to changes in the marketplace to maintain and create a competitive advantage. While previous studies have acknowledged the advantages of effective supply chain management (SCM) in gaining a competitive edge, there remains a limited understanding of the implications of adopting various SCM practices. To address this gap, this conceptual study focuses on examining the relationship between SCM practices (strategic supplier partnership, customer relationship, information sharing, and postponement) and both supply chain responsiveness and competitive advantage within the Malaysian timber industry. The study integrates the Resources Based View (RBV), Dynamic Capabilities theory, and Natural Resource-Based View (NRBV) theory

Dynamic supply chain management: Applying the qualitative data analysis software

Analysis of data has been known as one of the most significant stages in a qualitative research process.The purpose of this article is to share elements for understanding during the process of preparing an analysis using the qualitative data analysis (QDA) software. ATLAS.ti version 7.1.7, the QDA software, provides some very valuable tools in academic research, especially for social science fields.This paper offers a review of dynamic capabilities in dynamic supply chain management by utilizing QDA software package. Moreover, steps how to use ATLAS.ti and figures are provided to describe the research presented with examples.This will serve as a guideline for beginner's researchers in qualitative research who are applying the QDA software, particularly ATLAS.ti. As such, use of the analysis outlined in this article should help to support the rigor in qualitative research

Emergency medical services: Safety awareness between teaching and public hospital

Increased in demand from the public for a better Emergency Medical Services (EMS) have alert the Malaysia Ministry of Health to increase the quality of this services as it act as a front line.Emergency medical provider deals with any patient from their homes and street to the hospital door in pre-hospital care, from the non-critical to the most critical cases in the department, and for society from all strata of life.In order to give the best service and as a front line medical provider, acquiring a very good safety culture in the workplace is important so that they can serve and give the best services to the patient.The purpose of this article is to identify the safety awareness in workplace between teaching and public hospital at emergency medical services provider.This paper also offers a review of work culture in EMS as a front line of the medical services.Results of the survey later will be explained by the statistic provided.This will serve as a guideline for emergency medical provider on the knowledge about the importance of safety awareness at the workplace

Dynamic supply chain: A study in oil and gas industry

The motivation of this study is to understand the environment of dynamic supply chain on oil and gas industry in Malaysia by looking into the dynamic supply chain capabilities and dynamic supply chain performance. Oil and gas enterprise-wide optimization span a large spectrum in a supply chain, from the strategic to the tactical to the operational level and other various functions in the supply chain network, from purchasing of the raw materials through the refinery activities to the distribution and sales.Integrated and coordinated decision making across various geographically distributed refinery activities and storage sites also offers additional challenges to refinery operations optimization.While refinery facilities management is an integral part of enterprise-wide optimization, transportation logistics and finished product distribution management remain important parts of the oil and gas supply chain. Although, technical advancement and time were the core values aiming only for fast exploration and higher production of oil and gas, supply chain in the oil and gas industry can either make or break the project if careful attention and precautions are not taken seriously by players in an industry.Increasing economic volatility has severely disrupted the supply chains of companies across industries. Rapid swings in the availability and price of key commodities, major currency fluctuations, disturbance in financial markets, disruptive geopolitical events and continued development of customer channels on a global basis have conspired to place unique pressure on the way these companies source, manufacture and distribute products.Therefore, this study is to identify and understand the dynamic supply chain capabilities and dynamic supply chain performance as a whole perspective of dynamic supply chain on the oil and gas industry practices. Specifically, the dynamic supply chain capabilities and dynamic supply chain performance will be discussed in this study are the firm's capabilities in the dynamic supply chain of oil and gas industry

Continual improvement in outcome-based education (OBE) for industrial practicum training program / Sariwati Mohd Shariff , Shatina Saad

This paper aims to share the findings and continual improvements made to the curricular structure on industrial practicum training program in the Faculty of Business Management of a local public university based on a study carried out in 2005 – 2006. A total of 103 practicum students (25%) responded to a quantitative survey using a 5-point Likert scale to determine the practicum training effectiveness; followed by in-depth interviews on twelve purposive–selected trainees. Findings showed that the factors that make the industrial practicum training effective were: host organizations, roles of facilitators, roles of trainees and the training-learning curriculum in the practicum. The scope of study encompassed final semester business management students who had completed practicum attachments in various industries from multinational companies, national and local small-medium enterprises. The practical implications of this study resulted in a change of curriculum structure for practicum programs, improved administration and practicum evaluations on the students, and enhanced the universityindustrial linkages

Complaint management in public services: a case study at local district municipal authority in Malaysia

This paper presents a conceptualization of the complaint management that focuses on daily customers' activities, which influencing the local municipal district authority organization’s public image. The aim of this study is to identify the major concerning areas complaints received by the local municipal district authority organization and to improve the organization’s service quality as perceived by customers. Research was conducted based on organization’s historical data, which acts as public service to all residents in one of the districts in Selangor, Malaysia.Using descriptive and Pareto Analysis, several results have emerged from the data analysis.The types of complaints were identified and classified into topmost contributors of complaints. Next, major concerning areas for topmost contributors were identified.This study has successfully determined areas which the local municipal district authority organization’s should be focusing more to minimize complaints and improving their service. Hence, suggestions were made to aid the local municipal district authority organization to counter the problem arises from the complaints itself

Dynamic supply chain capabilities: A case study in oil and gas industry

Supply chain (SC) is a dynamic process that entails a continuous flow of information, materials and funds across multiple functional areas, within and between chain members in order to meet customer’s requirements and to maximize their profit.Such dynamic process requires instantaneous acquisition and constant re-evaluation of partners, technologies and organizational structures.However, firms may encounter problems related to the dynamic process. Petroleum companies, in this globalization era are one of the dynamic supply chain entities, which require dynamic processes of capabilities, due to their high degree of uncertainties.Motivated by the complexity of uncertainty in the petroleum companies and its typical characteristic of SC, this study intends to understand the process of dynamic SC management. Using the resource-based view and organizational learning theory as the basis for developing the framework of the study, this study aimed to identify and understand the process of dynamic SC capabilities.Company in oil and gas in Malaysia will be chosen as the sample case in understanding the process of the dynamic SC capabilities and SC performance.Due to the subjectivity of the study that requires understanding process of SC, this study proposes to employ interpretive paradigm where it would guide towards rig our qualitative methodology. This study will provide rich and thick description of the dynamic of SC where the outcome will contribute to the managerial and theoretical perspective of SC management in oil and gas industry

Nias-mukalla web based systems success measurement and students satisfaction evaluation based on security factor of systems quality engineering theory (ISO 25010) and other factors

Latest studies reported that systems success measure suffers from mix of results and limited models that help in success measurement and evaluation. Because of systems models are domain specific and context related, there is a dire need for taking the measure to other perspectives like using related external factors such as management support or using software engineering theories such as ISO 25010. This study aimed to move the measure from a business perspective to other perspectives. This study investigated NIAS-Mukalla student satisfaction based on security, management support, computer anxiety and usefulness. All these independent variables found to be positively and significantly affected the satisfaction of the users. NIAS-Mukalla students were satisfied with the web-based systems

Dynamic supply chain practices in Malaysia: a case study in oil and gas company

The oil and gas companies often claim as highly complex and structured through the supply chain system that requires dynamic practices. Oil and gas companies may encounter capabilities problems related to the dynamic supply chain practices in attainment and reassessment of their associates in the supply chains. Motivated by the complication in the oil and gas companies and its typical characteristic of the supply chain, this study intends to understand the real situation problem that needs to be known about how the supply chain practices as seen by oil and gas industry players. Resource-based view and organizational learning theory are used to support for developing the framework to the study. In order to gain an in-depth understanding dynamic supply chain practices the contractors registered with PETRONAS licensing companies have been chosen. Due to the subjectivity of the study that requires understanding of dynamic supply chain practices; this study uses the interpretive paradigm where it would guide towards qualitative methodology. This study will provide deep and wide description of the dynamic of supply chain practices where the outcome will contribute to the managerial and theoretical perspective of supply chain management in oil and gas players